LUNIVAREHOME™ | Operated by Shenzhen Jimu Technology Co., Ltd. | Legal Representative: Tang Zhaoquan | Email: service@lunivarehome.com
Registered Address: Room 402, No. 25, Xiasha Second Lane, Fuwei Community, Fuyong Subdistrict, Bao'an District, Shenzhen
Effective Date: September 29, 2026
Store and Product Information
Who operates LUNIVAREHOME™?
LUNIVAREHOME™ is operated by Shenzhen Jimu Technology Co., Ltd. The legal representative is Tang Zhaoquan. The registered company address and customer-service email are displayed at the beginning of this page and across the store's principal information pages.
What kinds of products does the store offer?
The store focuses on home-living goods designed for bedding, relaxation, tabletop use, room organization, and everyday storage. Current availability, materials, dimensions, care directions, included components, and variants are shown on each product page. A lifestyle photograph may contain decorative objects used to illustrate scale or setting; only items expressly identified in the description are included.
How should I choose a size or variant?
Use the measurements and variant selector on the product page, then compare those measurements with the intended room, furniture, doorway, cabinet, or storage space. Product titles and photographs provide context, but the listed dimensions and selected variant control the order. If a measurement is unclear, contact us before ordering.
Will colors and textures look exactly the same in person?
Screens, room lighting, textile dye lots, wood grain, and handcrafted finishes can create modest differences. We aim to photograph products accurately and describe meaningful variations. A small visual variation that does not change the stated function is not necessarily a defect, although customers may still use the published return process when the eligibility conditions are met.
Order Questions
How do I know whether an order was received?
After an order is submitted successfully, the store sends an order confirmation to the contact address provided by the customer. If it is not visible, check filtered or junk folders and confirm that the address was entered correctly. Contact service@lunivarehome.com if assistance is needed.
Can I change or cancel an order?
Contact us as soon as possible with the order number and requested change. We will try to assist before dispatch, but a change or cancellation cannot be guaranteed once fulfillment activity or carrier handover has started. If dispatch can no longer be stopped, the customer may review the Return Policy after delivery.
Why might an order be limited or declined?
An order may be limited, corrected, or declined when inventory is unavailable, product information contains a material error, a destination cannot be served, unusual activity requires verification, or accepting the order would conflict with law or store rules. If an accepted order is affected, we will communicate the available resolution using the contact information supplied by the customer.
Shipping Questions
How long does transit take?
Standard transit is estimated at 3–7 days. This is a carrier estimate rather than a guaranteed arrival appointment. Weather, peak-season volume, customs review, access restrictions, regional service interruption, or an incomplete address may affect the actual route. Tracking information, when available, is the best source for the parcel's latest recorded movement.
Can I correct my delivery address?
Send the correct address immediately after noticing an error. Before dispatch, we may be able to update it. After dispatch, changes depend on the carrier and may not be possible. The customer is responsible for providing a complete, serviceable address, including apartment, unit, building, and local access details where applicable.
What should I do if the parcel is delayed or marked delivered but missing?
Review tracking, safe-drop areas, reception desks, neighbors or household members, and carrier notices. If the parcel remains missing, email us with the order number and tracking details. We will review the record and, when appropriate, open a carrier inquiry. Customers should report the issue promptly while delivery information is current.
What if the parcel or product arrives damaged?
Keep the packaging and contact us promptly. Include photographs of the parcel, shipping label, internal protection, complete product, and affected area. These materials help distinguish transit damage from a product issue and allow us to determine an appropriate resolution without unnecessary delay.
Return and Refund Questions
How long do I have to request a return?
Eligible return requests may be opened within 30 days after delivery. The item generally must be unused, unwashed, unaltered, complete, and in its original condition, with original packaging and accessories where reasonably possible. Review the Return Policy before sending anything.
Where should I send a return?
Do not send a return to the registered company address unless written instructions specifically identify it as the return destination. Email service@lunivarehome.com first. We will provide authorization, the designated destination, and any reference information needed to match the parcel to the request.
Who is responsible for return transportation?
When the store confirms that the item arrived damaged, materially defective, incorrect, or incomplete, the store is responsible for reasonable return transportation under the issued instructions. For preference changes, sizing decisions, or other reasons not caused by a store error, the customer is responsible for return transportation.
When is an approved refund completed?
Approved refunds are completed within 7–10 business days after approval. We send a confirmation when the store-side process is complete. If additional inspection or identity verification is reasonably required, we will explain the outstanding step.
Support and Privacy Questions
How quickly will customer service respond?
After-sales requests are reviewed and answered within 3 business days. Providing the order number, a concise explanation, and relevant images in one email usually reduces follow-up questions.
How can I manage cookies or advertising choices?
Use the cookie controls displayed on the website where available, browser settings, and the contact method described in the Privacy Policy. When consent is legally required for optional advertising technologies, those technologies should not be activated until the relevant choice is obtained. A customer may also ask us about access, correction, deletion, or applicable opt-out rights by emailing service@lunivarehome.com.