LUNIVAREHOME™ | Operated by Shenzhen Jimu Technology Co., Ltd. | Legal Representative: Tang Zhaoquan | Email: service@lunivarehome.com
Registered Address: Room 402, No. 25, Xiasha Second Lane, Fuwei Community, Fuyong Subdistrict, Bao'an District, Shenzhen
Effective Date: September 29, 2026
1. Scope and Controller
This Privacy Policy explains how Shenzhen Jimu Technology Co., Ltd., operating as LUNIVAREHOME™, collects, uses, discloses, retains, and protects personal information when an individual visits the store, communicates with us, submits an order, requests support, or exercises a privacy right. It applies to information handled through the LUNIVAREHOME™ website and directly related customer-service channels.
For purposes of laws that use terms such as controller or business, Shenzhen Jimu Technology Co., Ltd. is responsible for the processing described here unless another party is clearly identified as acting independently. Some service providers, platforms, carriers, and advertising partners may separately determine how they process information under their own notices.
2. Information We May Collect
The categories collected depend on how a visitor uses the store and may include:
- Identity and contact details: name, email address, delivery address, and other contact details voluntarily provided.
- Order and fulfillment details: product selections, quantities, order number, delivery status, return history, and customer instructions.
- Support communications: messages, photographs, attachments, survey answers, complaint details, and records of the resolution requested or provided.
- Device and activity data: IP address, browser type, device type, approximate region, referral source, pages viewed, buttons selected, session timestamps, and diagnostic events.
- Preference data: cookie choices, language, region, saved selections, and advertising opt-out signals made available to us.
- Derived operational insights: non-sensitive inferences used to understand store navigation, product interest, site reliability, or campaign performance.
We ask customers not to send passwords, government identification numbers, precise health information, or other sensitive information that is unnecessary for a home-goods order or support request.
3. Sources of Information
Information may come directly from a customer, automatically from a browser or device, from the commerce platform that operates the storefront, from fulfillment and delivery providers, from fraud-prevention and security services, or from advertising and analytics partners. We may also receive updated delivery or support status from a provider already involved in fulfilling a customer's request.
4. Why We Use Information
We use personal information to:
- Operate the website and remember user choices.
- Confirm, organize, fulfill, deliver, return, and support orders.
- Answer product questions and after-sales requests within our published service standard.
- Detect security incidents, abusive activity, technical errors, and misuse of the store.
- Maintain records, enforce store rules, and meet legal or regulatory obligations.
- Measure page performance, understand product interest, and improve navigation.
- Present and evaluate advertising where permitted and subject to required choices.
- Establish, exercise, or defend legal claims and protect customers, the company, and others.
Where applicable law requires a legal basis, processing may rely on performance of a customer request, legitimate interests that are not overridden by individual rights, compliance with law, or consent. Consent may be withdrawn for future processing where the activity depends on consent.
5. Cookies and Similar Technologies
The store may use cookies, pixels, tags, local storage, APIs, or comparable technologies for essential store operation, security, preference storage, analytics, and advertising. Essential technologies support features such as navigation, session continuity, and fraud prevention. Optional technologies help measure engagement or personalize advertising.
Where legally required, a cookie banner or comparable control will identify relevant categories and request a valid choice before optional advertising technologies are enabled. Users can revisit available controls, adjust browser settings, or communicate an applicable opt-out request. Blocking essential technologies may affect features required for the store to function.
6. Advertising and AppLovin
We may work with AppLovin to measure advertising activity, improve campaign performance, and present relevant advertisements on websites, applications, devices, or other platforms. Depending on the configuration and a user's choices, AppLovin may collect or receive device and activity information for advertising and related purposes, including interest-based advertising and improvement of its services and AI-powered technologies.
For more information about AppLovin's collection and use of information, visit: https://legal.applovin.com/privacy/.
When required, we seek valid, specific, and informed consent before AppLovin technologies collect, use, share, or otherwise process information for optional advertising purposes. We also seek to transmit applicable consent or opt-out signals, honor recognized privacy choices, and avoid sending sensitive personal data or protected health information through advertising tools. The store and its advertising are not exclusively directed to children, and we do not knowingly use AppLovin services in connection with a child as defined by applicable law.
7. When Information May Be Disclosed
We may disclose relevant information to vendors that provide storefront hosting, order administration, fulfillment, delivery, communications, analytics, security, customer support, and advertising services. Each recipient should receive only information reasonably connected to its role. We may also disclose information to professional advisers, regulators, courts, law enforcement, or another party when required by law or reasonably necessary to protect rights and safety.
If the company undergoes a reorganization, merger, asset transfer, or similar business event, information may be reviewed or transferred subject to appropriate confidentiality and legal safeguards. We do not permit a service provider to use customer information for unrelated purposes merely because it processes information for us.
8. International Handling
The store may use providers operating in countries other than the visitor's location. As a result, information may be processed in jurisdictions with different data-protection rules. Where required, we use contractual, organizational, or other recognized safeguards and limit access according to operational need.
9. Retention
We retain information only for as long as reasonably needed for the purpose described, including fulfillment, customer support, recordkeeping, security, dispute management, and legal compliance. Retention periods vary by record type. When information is no longer required, we take reasonable steps to delete, anonymize, or securely isolate it, unless continued retention is required by law.
10. Security
We use reasonable administrative, technical, and organizational measures designed to reduce unauthorized access, loss, alteration, or disclosure. These may include access controls, provider review, secure transmission, monitoring, and staff procedures. No online system is immune from every risk, so customers should use a secure device, protect account credentials, and notify us of suspected misuse.
11. Individual Privacy Rights
Depending on location, an individual may have the right to request access, correction, deletion, restriction, portability, or information about disclosure; object to certain processing; withdraw consent; or opt out of certain sale, sharing, or targeted-advertising activities. Rights are not absolute and may be limited by identity-verification, security, recordkeeping, or legal requirements.
To submit a request, email service@lunivarehome.com and describe the right being exercised. We may ask for limited information needed to verify the request and protect the relevant records. Authorized agents must provide evidence of authority where required. We do not discriminate against an individual for exercising an applicable privacy right.
12. Children
The store is intended for a general adult audience and is not designed or directed exclusively to children. We do not knowingly collect personal information from a child where parental consent is required. If a parent or guardian believes a child supplied information improperly, they may contact us so the circumstances can be reviewed and appropriate action taken.
13. External Sites
The website may contain links to sites or services operated independently. Their practices are governed by their own privacy notices. A link does not mean that we control the external service, and visitors should review its notice before providing information.
14. Policy Changes and Contact
We may revise this policy to reflect operational, legal, or technical changes. The updated version will display a new effective date. Material changes will be communicated through a reasonably prominent method when required.
Questions or requests concerning this policy may be sent to service@lunivarehome.com or mailed to the registered address shown at the beginning of this page.