LUNIVAREHOME™ | Operated by Shenzhen Jimu Technology Co., Ltd. | Legal Representative: Tang Zhaoquan | Email: service@lunivarehome.com
Registered Address: Room 402, No. 25, Xiasha Second Lane, Fuwei Community, Fuyong Subdistrict, Bao'an District, Shenzhen
Effective Date: September 29, 2026
1. Return Window
An eligible return request may be opened within 30 days after delivery. Delivery is measured using the carrier's delivered record or other reliable delivery evidence. A request sent after the 30-day period may be declined unless mandatory consumer law provides a longer right.
To begin, email service@lunivarehome.com with the order number, item name, reason for return, and any relevant photographs. After-sales requests are reviewed and answered within 3 business days. A request is not authorized merely because an email has been sent; customers should wait for written instructions before dispatching the item.
2. General Eligibility
Except where the item arrived damaged, materially defective, incorrect, or incomplete, a return should meet all of the following conditions:
- The product is unused, unwashed, unaltered, and free from odors, stains, pet hair, or household damage.
- All pieces, accessories, labels, instructions, and original components are included.
- Original packaging is available where reasonably necessary to protect the product in transit.
- The product can be matched to the original order and has not been combined with another item in a way that prevents inspection.
- The return is sent to the designated destination within the period stated in the authorization.
Opening outer shipping packaging solely to inspect an item does not automatically make it ineligible. However, bedding, textiles, and close-contact home products should not be used, laundered, perfumed, or exposed to conditions that make resale or hygienic handling unreasonable.
3. Items That May Not Be Eligible
Unless required by law or the item arrived with a qualifying issue, the following may be excluded:
- Products clearly identified as personalized, custom-made, or produced to an individual specification.
- Products marked as final sale before the order was submitted.
- Items damaged through misuse, improper washing, incorrect assembly, unauthorized alteration, ordinary wear, or failure to follow care instructions.
- Returned parcels that contain a different product, lack material components, or cannot be connected to the authorized request.
- Goods presenting a hygiene or safety concern after use.
An exclusion will not remove rights that cannot lawfully be waived. If the customer believes an exclusion has been applied incorrectly, they may reply to the original service thread with supporting details.
4. Damaged, Incorrect, Defective, or Incomplete Items
Inspect the parcel soon after delivery. If the item appears damaged, materially defective, incorrect, or incomplete, keep the product and all packaging and contact us promptly. Include photographs showing the full item, affected area, outer parcel, internal protection, and shipping label. A short video may be useful when the issue involves a moving part or assembly fit.
We use this evidence to identify whether replacement parts, a replacement item, a return, or another appropriate resolution is available. The customer should not discard the item or ship it independently while review is underway. Where the store confirms a qualifying store or transit issue, the store is responsible for reasonable return transportation using the method provided in the instructions.
5. Preference Returns
For a return based on preference, room fit, color choice, duplicate ordering, or another reason not caused by a confirmed store error, the customer is responsible for return transportation. Original outbound delivery charges, if any, are not refundable except where law requires otherwise or the entire order is returned because of a confirmed store error.
Customers should choose a tracked service appropriate for the item's size and value and retain the carrier receipt. We cannot confirm receipt of a parcel that has no tracking evidence or is delivered to an address other than the designated return destination.
6. Authorization and Packing
Written return instructions will identify the product, reference details, destination, packing expectations, and applicable transportation responsibility. The registered company address at the top of this page is not an automatic return destination. Unapproved parcels may be delayed, refused, or become difficult to identify.
Pack the item securely to prevent movement, moisture exposure, compression, or surface damage. Do not place labels directly on retail packaging when an outer parcel is reasonably available. Include only the authorized items; unrelated items can complicate inspection and may not be recoverable.
7. Inspection
After the authorized return is received, we inspect the item against the order record and stated reason. Inspection may consider product identity, completeness, signs of use, packaging condition, reported damage, and transit condition. If the return does not match the authorization, we will explain the finding and available next step.
A reasonable reduction may be applied where permitted by law if handling beyond ordinary inspection has materially diminished the item. No reduction is applied merely because a customer opened the parcel to assess the product in a reasonable way.
8. Refund Timing
Once a refund is approved, it is completed within 7–10 business days. A confirmation is sent when the store-side process is complete. The approved amount will reflect the inspected item and the allocation of transportation responsibility described above.
9. Exchanges
Direct exchanges may not be available for every product, variant, or destination. When an exchange cannot be arranged, the customer may complete an eligible return and place a separate order for the preferred item. This helps avoid reserving inventory that may change before the returned item is inspected.
10. Cancellations Before Dispatch
A customer may request cancellation before dispatch by emailing service@lunivarehome.com. We will attempt to stop fulfillment, but cancellation is not guaranteed after warehouse handling or carrier handover has begun. If dispatch cannot be stopped, the customer may request an eligible return after delivery.
11. Mandatory Rights
This policy is intended to provide a clear store process and does not reduce any non-waivable consumer right available under applicable law. If a local rule provides a more favorable remedy, that rule will apply to the extent required.