LUNIVAREHOME™ | Operated by Shenzhen Jimu Technology Co., Ltd. | Legal Representative: Tang Zhaoquan | Email: service@lunivarehome.com
Registered Address: Room 402, No. 25, Xiasha Second Lane, Fuwei Community, Fuyong Subdistrict, Bao'an District, Shenzhen
Effective Date: September 29, 2026
1. Delivery Coverage
LUNIVAREHOME™ ships to destinations made available through the storefront. Availability can differ by product, parcel size, carrier coverage, and local restrictions. A product being visible online does not guarantee that every destination can be served. If an accepted order cannot be routed to the supplied address, we will contact the customer with the available resolution.
2. Address Accuracy
Customers are responsible for entering a complete and serviceable delivery address, recipient name, and contact details. Apartment or unit numbers, building names, postal codes, access instructions, and regional formatting should be checked before submission. We may review an address for apparent omissions, but that review does not transfer responsibility for its accuracy.
Address corrections should be requested immediately at service@lunivarehome.com. A correction may be possible before dispatch. After carrier handover, rerouting depends on the carrier and cannot be guaranteed. Additional transportation created by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.
3. Fulfillment and Dispatch
Orders are prepared using the product and variant information shown in the order record. During high-volume periods, public holidays, inventory verification, or an unusual security review, dispatch activity may require additional time. If a material issue prevents normal fulfillment, we will communicate the available information rather than substitute a different product without authorization.
Separate products may be sent in more than one parcel when inventory location, parcel dimensions, or carrier handling makes split delivery more practical. When this occurs, tracking may be issued separately and parcels may arrive on different days.
4. Transit Estimate
Standard transit is estimated at 3–7 days. This estimate begins when the carrier accepts the parcel and does not constitute a guaranteed appointment. Weekends, public holidays, peak-season volume, severe weather, customs activity, remote-area handoffs, access restrictions, and carrier disruption may change actual arrival.
We do not present an estimated date as certainty where delivery depends on an independent carrier. If a meaningful delay becomes visible to us, we will make reasonable efforts to help the customer understand the latest recorded status.
5. Tracking
Tracking information is provided when supported by the shipment. A newly issued tracking number may require time before the first carrier scan appears. Customers should use the carrier record for the latest movement and ensure that email filtering does not hide shipping notices.
If tracking has not changed for an unusual period, contact service@lunivarehome.com with the order number. After-sales requests are reviewed and answered within 3 business days. We may ask the carrier to investigate, but investigation timing and scan availability remain subject to the carrier's network.
6. Delivery Events
A parcel may be left at a door, reception desk, mailroom, collection point, safe location, or with another person at the address, depending on carrier practice and local conditions. Customers should monitor tracking and arrange reasonable access where a signature, gate code, or reception process is involved.
When tracking shows delivered but the parcel cannot be found, the customer should promptly check household members, neighbors, property management, safe locations, and carrier notices. If it remains missing, contact us while the delivery record is current. We will review the details and determine whether a carrier inquiry or other step is appropriate.
7. Visible Parcel Damage
If practical, note severe external damage with the carrier at delivery. Keep the carton, shipping label, internal packaging, and product. Photograph the parcel before discarding or rearranging packaging. Email the images and order number to us so the condition can be assessed under the Return Policy.
The existence of a dent or mark on outer packaging does not by itself establish product damage. Conversely, an intact carton does not prevent a customer from reporting concealed damage found during reasonable inspection.
8. Refused, Unclaimed, or Undeliverable Parcels
A parcel may be returned by the carrier if the address is incomplete, access is unavailable, collection is not completed, the recipient refuses delivery, or local restrictions prevent handoff. We will review the carrier record and contact the customer when the returned parcel is identified.
Where the return results from a confirmed store error, we will provide an appropriate resolution. Where it results from customer-provided address information, refusal without an eligible reason, or failure to collect after carrier notice, reasonable additional transportation may be deducted or requested where permitted by law. Any refund approved after the parcel returns is completed within 7–10 business days.
9. Cross-Border Considerations
Some routes may involve customs review, import procedures, or local carrier handoff. Customers are responsible for providing information lawfully required for delivery. Any duties, taxes, or import charges will be handled according to the disclosures presented for the destination and applicable law. We do not ask a customer to misstate product value, description, or destination information.
10. Loss and Carrier Investigations
When a parcel may be lost, we may request confirmation of the delivery address, a statement that the parcel was not received, or cooperation with carrier procedures. A replacement or refund decision is made after reviewing available scans, delivery evidence, customer information, and applicable rights. Customers should not submit conflicting claims to several parties for the same loss.
11. Relationship to Returns
Shipping concerns involving damage, an incorrect product, missing contents, or a return after delivery are resolved under the Return Policy. Eligible return requests may be opened within 30 days after delivery, and approved refunds are completed within 7–10 business days.