LUNIVAREHOME™ | Operated by Shenzhen Jimu Technology Co., Ltd. | Legal Representative: Tang Zhaoquan | Email: service@lunivarehome.com
Registered Address: Room 402, No. 25, Xiasha Second Lane, Fuwei Community, Fuyong Subdistrict, Bao'an District, Shenzhen
Effective Date: September 29, 2026
1. Purpose of These Terms
These Terms of Service govern the customer-facing store services provided by Shenzhen Jimu Technology Co., Ltd. under the LUNIVAREHOME™ brand, including product presentation, order review, fulfillment coordination, delivery support, returns, refunds, and after-sales communication. By submitting an order or requesting a store service, the customer agrees to the terms applicable to that activity.
The separate Terms of Use govern access to and conduct on the website itself. The Privacy Policy explains information handling. If a mandatory consumer law conflicts with these Terms of Service, the mandatory rule prevails to the extent of the conflict.
2. Product Listings
We aim to present product names, photographs, dimensions, materials, variants, included components, care guidance, availability, and prices accurately. Lifestyle images may show decorative objects that are not included. The written description and selected variant identify the product being ordered.
Minor differences in screen color, textile batches, natural grain, finish, or handcrafted details may occur. These normal variations are distinguished from a material defect. If a listing contains a material error, we may correct it and contact an affected customer before continuing fulfillment.
3. Customer Eligibility and Authority
A customer must be legally capable of entering a consumer transaction in the relevant jurisdiction or act with valid authority for another person or organization. Information submitted to the store must be accurate, current, and lawfully provided. The store is intended for a general adult audience and is not designed exclusively for children.
4. Order Submission and Acceptance
Submitting an order is a request to obtain the selected products. An automated acknowledgment confirms receipt of that request but does not prevent later review for inventory, destination coverage, listing errors, legal restrictions, or unusual activity. Acceptance occurs when the store confirms the order for fulfillment or dispatches the product, subject to applicable law.
We may decline, limit, or cancel an order when inventory is unavailable, a material price or listing error is discovered, the destination is unsupported, verification cannot be completed, the request appears abusive or fraudulent, or fulfillment would violate law or store rules. If an accepted order is affected, we will communicate the reason to the extent reasonably possible and provide the applicable resolution.
5. Prices and Promotions
Prices are displayed in the currency shown by the storefront. Taxes, delivery charges, or import-related amounts are presented or determined according to the destination and applicable law. A typographical or technical error does not require us to supply an item at an obviously incorrect price; the customer will be offered a correction or cancellation where required.
A promotion may have a stated period, product scope, eligibility rule, quantity limit, or code requirement. Promotions cannot be combined unless expressly allowed. We do not intend countdowns, stock notices, or promotional labels to create false urgency; such messages should reflect the conditions disclosed near the offer.
6. Order Changes and Cancellation Requests
A customer should contact service@lunivarehome.com promptly to request a change or cancellation. We will make a reasonable attempt before dispatch, but cannot guarantee a change once picking, packing, or carrier handover has begun. If dispatch cannot be stopped, return eligibility is determined under the Return Policy after delivery.
7. Delivery Service
Customers must provide a complete, serviceable delivery address and monitor relevant notices. Standard transit is estimated at 3–7 days after carrier acceptance. Carrier estimates are not guaranteed appointments, and external events may affect actual arrival. Detailed rules for tracking, damaged parcels, missing deliveries, split shipments, and undeliverable parcels appear in the Shipping Policy.
8. Returns and Refunds
Eligible return requests may be opened within 30 days after delivery. Items generally must be unused, unwashed, unaltered, complete, and in original condition unless the request concerns a qualifying defect, damage, incorrect product, or missing contents. Customers must obtain instructions before sending a parcel; the registered address is not an automatic return destination.
Approved refunds are completed within 7–10 business days. Return transportation responsibility, exclusions, inspection standards, and damaged-item evidence are explained in the Return Policy. Those details form part of these Terms of Service.
9. After-Sales Communication
After-sales requests are reviewed and answered within 3 business days. Customers should provide an order number, a concise description, and relevant photographs where appropriate. We may request reasonable additional details needed to verify the order, understand the issue, or prevent misuse. Customers should not provide passwords or unrelated sensitive information.
10. Reviews and Customer Submissions
If a customer submits a review, photograph, suggestion, or other store-related content, the customer confirms that the submission is truthful, lawful, and does not violate another person's rights. The customer grants us a non-exclusive, worldwide, royalty-free license to display, format, translate, and reproduce the submission for store operation and brand communication, subject to privacy choices and applicable law.
We may moderate content that contains personal data, unrelated advertising, abusive language, unlawful material, fabricated experience, or intellectual-property infringement. We do not promise to publish every submission and will not alter a published review in a way that reverses its meaning.
11. Product Care and Safe Use
Customers should follow product labels, care directions, assembly instructions, weight limits, and ordinary household safety practices. Products must be used for their described purpose and kept away from conditions that would foreseeably damage the material. The store is not responsible for loss caused solely by misuse, unauthorized modification, improper laundering, incorrect assembly, or ignoring clearly stated warnings, except where liability cannot legally be excluded.
12. Service Interruptions
Store functions, inventory feeds, communications, or fulfillment services may occasionally be interrupted by maintenance, network failure, carrier disruption, force majeure, or a third-party service event. We may take reasonable steps to restore the affected service, protect records, and communicate material order impact. This clause does not remove remedies that a customer must receive under applicable law.
13. Limitation and Consumer Rights
To the maximum extent permitted by law, liability arising from a store service is limited to losses that are reasonably foreseeable and directly connected to our breach. We do not exclude liability for fraud, willful misconduct, death or personal injury caused by negligence, or any responsibility that cannot lawfully be limited. Nothing in these terms reduces mandatory statutory guarantees or consumer remedies.
14. Governing Framework and Questions
These Terms of Service are governed by the laws applicable to Shenzhen Jimu Technology Co., Ltd., without depriving a consumer of mandatory protections in the consumer's place of residence. Before beginning formal proceedings, the parties are encouraged to exchange a clear written account of the issue and attempt a reasonable resolution. Questions may be sent to service@lunivarehome.com.